Last Updated: 7 October 2026

At Fairytale Elite, we want every purchase to be a delightful experience. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the terms below.

1. Return Eligibility

Products may be returned if:

• The return request is made within 7 days of delivery.
• The product is unused, unworn, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The product has not been washed, altered, damaged, stained, or otherwise used.
• The product is returned with the original invoice or order details.
• A clear unboxing or product video is provided as required below.

2. Video-Based Returns

Fairytale Elite accepts return requests only with a valid video as proof. A clear video is required to verify the condition of the product and the reason for the return.

For damaged, defective, incorrect, or missing-item claims, the video should clearly show the package, product, and issue. The video should be continuous and clearly show the condition of the product without significant cuts or edits.

Return requests submitted without the required video proof may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products showing signs of use, stains, makeup, perfume, or other marks.
• Customized or personalized products, unless they arrive damaged or defective.
• Items returned after the applicable return period.
• Return requests submitted without the required video proof.

4. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

A clear video showing the package and the issue with the product is required for us to review the claim. Our team will assess the video and determine the appropriate resolution.

5. How to Request a Return

To request a return, please provide:

• Your order number
• The product you wish to return
• The reason for the return
• A clear video showing the product and the reason for the return

You can contact us at fairytalestor@gmail.com or call/WhatsApp us at +91 90499 33265.

6. Return Shipping

Unless the product received is damaged, defective, incorrect, or incomplete, return shipping costs may be the responsibility of the customer.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment processing timelines.

Please allow reasonable processing time for the refunded amount to appear in your account after the refund has been initiated.

8. Exchanges

Exchanges may be offered depending on product availability. If the requested replacement is unavailable, we may provide an alternative resolution, where applicable.

All exchange requests are subject to the same video-based verification requirements.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Fairytale Elite
Email: fairytalestor@gmail.com
Phone / WhatsApp: +91 90499 33265

We reserve the right to assess each return request and determine whether it meets the conditions of this policy.